What if the item is faulty & I need to return the goods?
if you find that the item you have purchased is faulty as a result of a manufacturing defect you can return the item within 14 days to
The Leukaemia Shop, PO Box 2761, Burleigh BC, QLD 4220
Please include a note explaining why you are returning the item. Please include your phone number so we can contact you if needed to discuss. Once we receive the goods we will send out a replacement item. Unfortunately we cannot cover the cost of return postage, however we will mail your replacement free of charge. Please email us at firstname.lastname@example.org to advise you are returning an item.
Can I exchange my items?
We only accept returns for faulty or damaged goods. Please be aware that Items ordered in the wrong size are not returnable . It is important to check the sizing when you order and if in doubt please contact us beforehand.
When will my parcel arrive?
For Australia Post Standard Service generally delivery is between 2-5 Working days from time of lodgement with Australia Post. Please allow 24-48 hours for us to process your order. Delivery times depend on where you live. (If you live in WA we recommend you allow at least one week)
For Australia Post Express Post service parcels are delivered next Business day from time of lodgement at Australia Post only between places in the Express post network. This generally includes most Central areas of Australian Capital Cities. If not within the network please allow up to 5 days. Please check the Australia post website or contact the Leukaemia shop if you are not sure if your postcode is within the network. email@example.com Please allow 24-48 hours for us to process your order before being lodged.
Please be aware that delivery to some remote regional areas may take a little longer as items are dispatched from Queensland.
How much will my parcel cost to deliver?
You have a choice at time of ordering of using either Australia Post Standard Service or Australia Post Express post service.
For items sent via Australia Post Standard Service (2-7 working days from lodgement with Australia post): For orders AUD$5.00 or less the postage charge is AUD$2.50 inc GST (This is letter rate so not trackable).
For orders AUD$5.01 inc GST up to $30.00 the postage charge is AUD$8.50 inc GST.
For orders AUD$30.01 inc GST or more the postage charge is AUD$9.95 inc GST.
For orders of more than AUD$100.00 inc GST the postage charge is free.
For items sent via Australia Post Express Post Service (next working day from date of lodgement with Australia Post between places in the Express post network):
For orders AUD$36.00 inc GST or less the postage charge is AUD$10.55 inc GST.
For orders more than AUD$36.00 inc GST the postage charge is $14.80inc GST.
For orders of more than AUD$100.00 inc GST the postage charge is free. Please be aware that postage charges for orders to be sent outside Australia are subject to confirmation at the time the order is placed.